Store policies

Shipping & production

We currently ship to the 50 United States and Washington, D.C. We do not offer international or U.S. territory shipping. Standard shipping costs $10 for merchandise subtotals under $100 and is free for merchandise subtotals of $100 or more. Merchandise includes optional accessories; the threshold is before sales tax and shipping. Local pickup may be arranged at no shipping charge.

Production and fulfillment times vary with order complexity and volume. We confirm an estimated timeline before accepting an order. The displayed price is an estimate before applicable sales taxes. We provide the final total before payment. We will communicate material delays and offer remedies required by applicable law.

Refunds, damage & incorrect orders

Custom orders are generally final once approved and production begins. Refunds or cancellations after production starts are not ordinarily available for buyer preference changes, except where required by law.

If your cards arrive damaged, defective, missing, or materially different from the confirmed order, contact jjcardfoundry@gmail.com promptly with your order number, a description, and clear photos if possible. We'll review the issue and arrange an appropriate remedy, which may include replacement, correction, or refund as required. These terms do not limit rights under applicable consumer law.

Print quality & specifications

Cards are independently produced playtest materials and not official or tournament-legal game cards. Minor color shifts, paper-finish differences, and small cutting tolerances can occur in digital printing. We examine concerns about substantial defects on a case-by-case basis. Product photography should reflect actual samples when available.

A customer's decklist does not grant artwork reproduction rights. We review print-ready materials and may decline a request if permission is unclear.

Privacy policy

When you submit an order request, we collect the name and contact details you provide, decklist text and reference URL (if supplied), chosen products, order notes, and shipping address if shipping is selected. We use this information to review and fulfill requests, contact you, provide order support, and maintain necessary business records.

Our website and database are hosted through Cloudflare, which may process information on our behalf to deliver these services. Access to order records is intended for the business owner and authorized service providers. We do not ask for payment-card information through this order-request website and do not sell customer information for advertising.

We retain order information for as long as reasonably necessary for fulfillment, business records, disputes, and legal obligations. For questions about information held or requests for correction or deletion where permitted, email jjcardfoundry@gmail.com. Do not include sensitive financial information in the notes field.

The private order-status link allows anyone who possesses it to check a limited status summary; please keep it confidential. Do not share it publicly. We do not automatically email tracking links in the initial order-request version.

Order terms & permissions

A submitted request is not a sale or guarantee of fulfillment. We may decline requests involving unavailable materials, unsupported formats, or artwork rights that cannot be established. Final pricing, taxes, delivery and timing are confirmed before payment and acceptance.

Customers must supply original or appropriately licensed designs when print reproduction is requested. J&J Card Foundry is independent, is not affiliated with Wizards of the Coast, and does not claim that unofficial playtest cards are genuine collectible cards or legal for sanctioned tournaments.

Do not submit confidential information or another person's personal data in decklist or notes fields. If you make an error before order approval, contact us promptly with the reference number. Any provision that conflicts with applicable law is limited to the extent required by that law.